Vodacom: Lack of customer service

If there was a 0 rating, Vodacom would receive one. After a lengthy, costly, painful struggle and being sent from pillar to post approximately a year ago, I eventually managed to get my Vodacom account closed and received a zero balance statement. However, they failed to advise the Credit Bureaus of the account closure, so it still reflects on my credit record. The Credit Bureau refuses to accept a zero balance statement and insists that I end them an "Account paid in full and closed" letter. I e-mailed both *** and *** on 14 April 2021 requesting such a letter, and followed it up with another e-mail on 07 May 2021. Both times I only received automated Authentication Responses, but no other action or feedback. After having been a loyal Vodacom customer for over 20 years I am absolutely appalled and disgusted by Vodacom's total lack of customer service.