1 reviews | Active since Feb 2013
Vodacom - lack of customer service
I upgraded my contract in May 2022 and received a Samsung A53 as my new device On 4 November 2022 I took this device into Vodacom Boardwalk Mall for repairs of the speaker. I was handed a job card number on a s**** of paper and after numerous calls I eventually made contact with the owner of the store and received my phone back on 10 December 2022. I had to purchase a new screen protector as this was obviously removed during the repair process
On 28 June 2023, my device had the same issue with the speaker not working. I took it into Vodacom Summerstrand Village this time and after many follow ups got my phone back on 19 July 2023 I again purchased another screen protector.
On 23 July the bottom speaker and microphone stopped working and again my phone had to be returned to Vodacom Summerstrand Village. This time the repairs took 8 weeks, only getting my phone back on 08 September 2023.
Upon return of my phone none of these issues were fixed and the bottom speaker and microphone still did not work. It has now been back at Vodacom for 4 weeks and I still haven’t received a job number so cannot even trace what is happening with my device. Despite promises from the Store Manager to get back to me in 10 minutes…….
So in summary, this device has been at Vodacom for a total of 18 weeks - over 4 months! I have not been offered a loan device or any form of communication from Vodacom.
I run a guesthouse and have to be in telephonic contact at all times, even diverting my land line to my mobile device when I am not at the property but this is of no significance to Vodacom. When I completed the customer survey after the last repair I noted all of the above and no one has bothered to make contact, but let my contract be due for renewal and Vodacom calls me daily
Well let me say that I will not be renewing any of my Vodacom contracts, I currently have 4 and I will ensure that this document gets out to everyone in my family, area and industry as we are obviously not valued as Vodacom customers
I have just received a job number via SMS for this device and it is now at Vodacom Repairs Port Elizabeth - Job number ***
Still no update received from the store and no feedback as to the status of my device....another 21 days added onto this process, my phone has now been with Vodacom since 28 June ... that is now 4 months and i still have no idea what is wrong with it. Still no replacement offered - so much for Customer Service?
I have just received a job number via SMS for this device and it is now at Vodacom Repairs Port Elizabeth - Job number ***
Still no update received from the store and no feedback as to the status of my device....another 21 days added onto this process, my phone has now been with Vodacom since 28 June ... that is now 4 months and i still have no idea what is wrong with it. Still no replacement offered - so much for Customer Service?