Vodacom lack of customer service

<p class="MsoNormal"><span lang="EN-ZA">It is very sad that Vodacom seems to depict the current work ethic and lack of acceptable service levels that seems to have crept into our South African work place. From the 22 April’16 to date, Vodacom customer service department, and four other of their departments which I have written emails to have not come back to me. Unfortunately the experience of being overcharged on data usage is the third time it has occurred in the last year. Secondly a simple request of cancelling my diverts to voicemail could not be followed as I requested this before my overseas trip, as I did not want to incur unnecessary roaming charges. Not only was my request not followed but a business colleague of mine who also requested the same was not effected by Vodacom and their staff.</span></p> <p> </p> <p class="MsoNormal"><span lang="EN-ZA">I await eagerly a response from management of Vodacom</span></p>