FA
FRANK A

1 reviews | Active since May 2023

17 Oct 2023, 11:46

Vodacom lack of communication skills.

The only reason they have a single star is because I cant give lower. Phone calls to every department e mails galore and still unable to elicit a reply never mind a solution to a problem. Cellphone contracts being extended without permission, overcharging, and frankly just plain terrible customer relations. Pathetic really as I now refuse to pay and just wait for them to sue so we can get it into court and publicly humiliate them. Frustrating disapointment anger all emotions dealing with this company.

0
Replies (2)
Vodacom
Vodacom's reply17 Oct 2023, 12:09
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
FA
FRANK A's update17 Oct 2023, 12:42
Reviewer Update
I wont hold my breath waiting for the 'consultant' your Customer Care, Complaints dept and your ***** squad havent bothered.