VODACOM - LACK OF COMMUNICATION

In 2019 I have settled one of my 2 Vodacom contracts (SETTLED: *** currently on Prepaid). After settling, I hadn't received a statement from Vodacom for the additional contract which was a R50.00 per month contract ***). This was in May 2019. On 09 March 2020 I got a sms saying that I owe Vodacom R4879.55 and they threatened to hand me over. I thought it was a **** as I didn't have any active Vodacom Contracts which could accumulate to R4879.55. I called them - the call centre agent confirmed that I owe them the said amount. After investigating and speaking to another cal lcentre agent, it came to my attention that the contract for R50.00 had indeed not been cancelled, and I owe them around R800 and not R4800.00. R4800.00 was the total amount for the 24 month contract. This number is not active hence the fact that I thought both numbers had been cancelled. I agreed to pay them over two months because apparently it takes 30 days to cancel the contract. I have made the first payment and sent an email to cancel the contract - numerous times. The automated response indicated that they will call me within 48 hours. This was in May and June 2020. To date still have not received a call, an email, a statement or confirmation of cancellation of contract. They refuse to cancel the contract and I am unsure if they continue billing me R50.00 per month. My number had been suspended since May 2019 and I have lost all my airtime for this number, but they hold me to the monthly payments.

I don't mind paying the outstanding balance, but I need confirmation that this contract had been cancelled. I am extremely unhappy about the lack of communication from Vodacom, and the fact that they feel they can continue with this behavior because they are a big entity.