Vodacom - Lack of commitment, respect and urgency to consumers in need of assistance

Over the last few weeks, like any other consumer, I have been trying to lift my credit score and could not trace the root of my poor scoring. After registering with Credit Score, I identified an outstanding account with Vodacom however the account is 14 years outstanding to date. I then consulted with a legal counsellor to find out my rights, to which he confirmed that an overdue account can only be on record for 5 years. To be fair, I made numerous calls to Vodacom over the last months for details on the outstanding account and in my conversation, I alerted them that I am willing to settle the arrear amount and repeatedly asked for direction on this matter. Messages were taken and commitments were made to call me back, and nothing. No contact made to support me on this matter. On my last call, I then advised the call centre / support consultant that I have had enough of the poor service and my rights as a consumer have been violated and I would take this to social media (including Hello Peter). I was then directed to the supervisor. I do not have the name’s, but I am sure all calls are recorded so this would be traceable from their side. The supervisor then committed to sending a letter of cancellation as this debt is 14 years later and hugely impacting my credit score. The letter was received; however, the content were really poor and its absolutely unacceptable as the letter confirms that I am a poor payer, which is truly unappreciated. I did ask for help as I wanted to settle this amount after 14 years, and as this over the term payable, I would have appreciated a little more respect then what has been given to me. Like a business, a consumer, too has rights and to voice them. I have again emailed Vodacom asking for confirmation on the clearance of my name from the credit bureau. I have emphasised the urgency of this as my name is clearly tarnished and I would like to re-establish my credit profile. It is so frustrating that commitments are made to treat customers with respect and matters to be dealt with urgency and here I am still waiting for confirmation. What will it take for my request for assistance to be treated with the same urgency as others?