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Nolwazi N

1 reviews | Active since Jan 2011

28 May 2025, 16:02

Vodacom lack of care for the POPI Act

Vodacom has no respect for the POPI Act. I app**** for a contract which was approved. Vodacom sent a courier company who had no scanner but wanted me to provide him an actual copy of my ID. This is contrary to the POPI Act as I have no control over how the third party will process my data, who in addition to the driver will have it, for how long. When I raised my concern with Vodacom, proposing that they deliver to a Vodacom outlet and I provided the copy to Vodacom. A nonchalant after sales consultant informed me she will cancel the contract. In a context of identify theft and ***** this cannot be the norm. As a long-standing Vodacom customer I am dissapointed.

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Replies (1)
Vodacom
Vodacom's reply28 May 2025, 19:03
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team