Vodacom lack of basic customer service

Last week I wrote a long review of my attempt over 7 months to cancel a phone insuarance,which despite promises never happened.I got a response to say Vodacom would contact me shortly.I responded by sayiny what in "Vodacom speak" did shortly mean.I was certainly not surprised when I heard absolutely nothing yet again.Surely they must rate as the the company with the worst customer service in the country,and believe me this is not a title easily earned.I am sure I will be writing again on this subject,if nothing else it improves my typing skills.