Vodacom Lack of Action to *****

My in-laws went to upgrade their contract with Vodacom on the 12 January 2019. They were then told that there contract was upgraded online on the 3rd July 2018. Realising that ***** had taken place they immediately had an affidavit completed at a police station and the case reported to Vodacom. After numerous phone calls and visits to the Vodacom store in Greenstone the case remains unresolved. Vodacom Midrand have been unresponsive, uncooperative, arrogant and damn rude. My in-laws are pensioners and are still being charged for a phone that they do not possess. This is a typical case of the corporate **** of unsuspecting consumers. It has been reported to Vodacom ***** despute. No reference number is available to confirm that action is actually been made.