Vodacom lack of accountability and Poor Service

Good day Hallopeter,

Im writing to you with a frustration, i had a fiber with vodacom and i had canceled it in august 2024, the last debit was going to be September 2024, Vodacom did not debit the agreed amount in September 2024, then biggening of November 2024 i was called by Vodacom legal department informing me that i have an outstanding balance R1201,26 and i qualify a discount R420.44 and i should pay an amount or R780.82 which i did give them a go ahead to debit the by the end of November 2024 and the amount was debited. But up to date the account has not been updated on credit bureau. i have been calling legal team on *** which is the number that called me in November to settle the outstanding balance but everyday im being told that my case has been escalated to collections and they telling me that there is no SLA, i have been making calls since December into numerus vodacom department and i dont get any help. Im so frustrated because this is really affecting my credit profile. all i need from Vodacom is to update my credit profile.