1 reviews | Active since Jan 2017

02 Jan 2017, 11:17

Vodacom, Lack customer service

<p>As a customer of Vodacom I went to Canal walk store on Sunday, 1 January 2017. I needed to upgrade my existing contract. I had to waitfor 30 minutes without an acknoweldgement and the staff is just having conversation with each other. The store was not even busy and I just walked out and made a decision that this shoddy service can't continue any longer. Another customer also complianed about sitting without been acknoweldged during the time that I sat in the store. The staff with the management are in serious need of CUSTOMER SERVICE and just simple etiquette.</p> <p> </p> <p>Kind regards</p> <p> </p> <p>Wayne Weitz</p>

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Replies (1)
Vodacom
Vodacom's reply03 Jan 2017, 06:55
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team