DM
Daryl M

1 reviews | Active since Dec 2024

09 Dec 2024, 07:55

Vodacom La Lucia , bad service all round

Most definitely the worst retail shop to deal with. I Had a contract approved 8 days ago and Was told that stock of the phones will come within 2-3 working days from the date of approval. No one called me until I went in 5 days later only for the consultant to tell me that there stock as not arrived and will be coming in the same day or the next. It’s now 3 days past and I still didn’t get my phones. Most disappointing thing is that from the approval to date which is 9 days not a single person has called to update me. Was told that the contract was signed up by the deputy manager . No one not even the manger as called .

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Replies (1)
Vodacom
Vodacom's reply09 Dec 2024, 08:13
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details. Regards,  Vodacom Consumer Website Team