DS
Dirk S

1 reviews | Active since Jan 2024

26 Aug 2024, 17:36

Vodacom kwika card machines

Vodacom kwika , must be one of the worst.2 to 3 times a week they suspend all you funds because they suspect *****ulent activities on your card machine And when you phone in all they can do is too escalate your complaint. There is never anyone available to deal with your complaint besides the operator, not even a supervisor To assist. They will always phone you back but never happens. They have no after sales services. Even the operator promises to phone you back in 10 minutes to make sure that the supervisor followed and called you, not even that happens.

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Replies (1)
Vodacom
Vodacom's reply27 Aug 2024, 08:36
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team