Vodacom kwika

Bought a kwika machine from vodacom about a year ago. Came to work on last week thursday and the device only does not want to accept tap payments. Called the customer centre and they said they will look into it. Told me the waiting period is 48 hours before a technician can help me. Called back on on Saturday spoke to an agent. She told me technicians don't work on Saturdays but she will give me a call back in 30 minutes. She never called. I called back the afternoon and asked to speak to the manager only then could he explain and tell me the warranty of my device is done so they can't help me. Mind you I only have the device for a year and maybe 2 months. Promised to give me a call first thing Monday morning. It never happened. The agents eventually calls to let me know that they will replace my device in 5 working days. Mind you I work every day of the week and by now I've lost a couple of 1000's not to mention fresh produce I had to throw away. Today I get to work and the device is not working at all. Called in again and they told me the device is terminated because I have one on the way which I will only get in 5 days. I'm stressed, nobody told me this yesterday when I spoke to them. Communication is bad. I'm sitting in my car that's how stressed I am right now. I sitting fresh produce. I'm coming from epping fruit market. If I had known yesterday I was not going to buy any. And if the line of communication was transparent from the beginning I could have just acted fast and bought another device. I'm so stressed and depressed right now