Vodacom Kwika - avoid if at all possible and use different service provider!

Terrible service from Vodacom relating to their Kwika service & application. In short, app**** for a Vodacom Kwika machine through their website, funds was deducted from my credit card (when the website clearly states that it will only be reserved), initially the application decline (no reason given). Eventually when I called the call centre/customer services, only then found out the bank confirmation was to old and I should resubmit, which I did immediately. Again no response from them received for another week, after which I called again and found out no merchant number allocated to me and also no Kwika machine received. Given the terrible communication from their side, we decided to cancel this as the service received was appalling and we haven't even received the machine yet.. so we went with Yoco = much better service and communication. I've submitted my cancellation request, with supporting documentation and every time a call center agent phones me they have no clue, even after given the relevant reference/case number.

This has been going on from 18th of January 2023, today the 10th of February and again no update from them after I phoned yesterday again requesting my refund.

So unfortunately I am forced to give them a poor review, in the hopes that someone wakes up and take control of their customer support as it is worse than calling the SARS contact center!

So for those of you of thinking of getting a Kwika, just go the Yoco route (or any other service provider for that matter) as you'll just struggle unnecessarily and you'll receive much better service!