ZS
Zwelihle S
1 reviews | Active since Aug 2024
27 Aug 2024, 16:34
Vodacom Kwika
I bought Vodacom Kwika three years ago and paid in full. They debit my account monthly even though I don't owe them. I have spoken to their call centre with no help. I have incurred bank changes due to this. If there was an explanation. This need to stop
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
28 Aug 2024, 08:19Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply28 Aug 2024, 08:19
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
05 Sept 2024, 07:07Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussions on 2024/08/28 at 13:19:16 and on 2024/09/03 at 07:56:10 we await your feedback via email. Kindly reply at you earliest convenience.
Regards
Vodacom Consumer Website Team
As per discussions on 2024/08/28 at 13:19:16 and on 2024/09/03 at 07:56:10 we await your feedback via email. Kindly reply at you earliest convenience.
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply05 Sept 2024, 07:07
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussions on 2024/08/28 at 13:19:16 and on 2024/09/03 at 07:56:10 we await your feedback via email. Kindly reply at you earliest convenience.
Regards
Vodacom Consumer Website Team
As per discussions on 2024/08/28 at 13:19:16 and on 2024/09/03 at 07:56:10 we await your feedback via email. Kindly reply at you earliest convenience.
Regards
Vodacom Consumer Website Team
Best regards,