SS
Sylvia S

1 reviews | Active since Dec 2016

16 Jan 2022, 02:08

Vodacom Kolonade (Roselle Phetogo)

I went to Vodacom Kolonade and from the moment I got to the door, I was assisted with efficiency by Roselle Phetogo. Didn't have to wait at all and even getting my deal processed took way to little time, she explained everything important note on the contract with ease. Honestly her service was the best I've gotten from vodacom thus far (a few days back I tried to get the same tablet at Centurion mall and the service was bellow par. Waited for long to be assisted, the guy was slow, un-informative and after spending almost an hour and thinking I'm done, he then informed me that they didn't have stock of the tablet deal I wanted but the serial number of the tablet he has is setup for another deal). After such a horrible experience I was even considering going to a different service provider, but now Phetogo restored my faith in vodacom and my observation of vodacom Kolonade is that the people working there are energetic, super helpful and kind. And I would rather drive 20km for their services than 1km for the bad service from Centurion mall.

0
Replies (1)
Vodacom
Vodacom's reply16 Jan 2022, 11:48
Official
 Dear Customer,  We are glad to hear of the service that you received.  Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition.  Regards  Consumer Website Team