Vodacom kollonade - Bad customer service

I previously wrote about my sim card that not activated by Vodacom. I have app**** for a 90 GB sim card at Vodacom Kollonade on the 1st of May. I gave Collin my supporting documents such as ID copy. I am unable to finalise the agreement as I am told that he wrote my names incorrectly. I am not sure how did this happen as this was supposed to be a copy and paste exercise?. Now, I am being sent from pillar to post as the store is unable to activate my sim card, which I already paid for, because, they are waiting for IT. I am told only IT can correct the spelling error and I therefore have to wait for days. This is unacceptable. The service at kollonade Vodacom Shop is horrible. Vodacom responded and said that:Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. This query is still not resolved as my sim card is still not activated by Vodacom Kollonade.