Vodacom knows there wrong

So it has been Three weeks since I posed a complaint to Vodacom on the 05/03/2015 and On the 06/03/2015 they said that they will get back to me shortly, the person that Posted that response must go back to school as they do not have the intelligence to under stand what shortly means.<br> <br> It is great to see that Vodacom Head Office has no customer service now we know where the Call centers learned it from. it is almost the debit order time and my credit still has not been loaded on the system, I think that Vodacom should reword me with a bigger credit than the R100 for the debit order that bounced be cause they debited on the wrong date. I Should at leased get R200 credit for the banking fees and for the inconvenience that has accorded because my account is locked and my credit profile is affected as well and because they still have not gotten back to me. Please the account is a data contract here is my number ***