Vodacom knowingly selling bundles they cannot honour

Good Morning, I have been complaining about the network situation in the outer west suburbs of Durban since July. Service request A3-76L2-AC6YB was eventually addressed as “We are aware of the problem, however there is no budget to upgrade the network.” Fine But You may be aware that for prepaid users, there is a "My Town" option which allegedly offers deals tailored to a geographical area, So, 27-ish days ago, I bought from the "My Town" menu a 100GB + 100GB bundle for R379. Now let us be clear here. I have been experiencing this network issue since June 2025. I started reporting in July. YOU advised that YOU WERE AWARE of the issue. BUT YOU STILL OFFER 200GB on an EXPIRING 30 day deal. One of my attachments shows that at this point approx. day 27 out of 30 I have been able use only 80.4Gb out of the 200Gb that I purchased FROM YOUR OFFER BASED ON MY GEOGRAPHICAL AREA (which you KNOW has an issue)

200Gb @ R379 = R 1.90/Gb 80.4 x R1.90 = R152.36 119.6Gb unused BECAUSE OF YOUR POOR NETWORK WHICH YOU WERE AWARE OF = R227.24 Due to me. I couldn’t give a damn about your terms and conditions. You did not honour the contract I entered into with you for the 30 day period. How do you propose to rectify this? How bad is the issue? Well day before yesterday I attempted to upload a facebook advert, a few lines of test and 17images. I attempted the upload at just after 08h30 and all day it sat there trying to upload. Yesterday I did it again at 07h00 and it uploaded immediately. EVERY day at 08h30 it’s like a gate comes down on our bandwidth.