VD
Vanessa D
1 reviews | Active since Mar 2009
18 Oct 2018, 10:22
Vodacom kindly deletes my numbers !!!!!
After being a loyal customer since the beginning of time. Vodacom now kindly deleted my email and tablet numbers because there was an outstanding amount due to an error on Vodacom's behalf which a credit has now been passed for. Apparently I cannot recover these numbers and my email is non existant !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
18 Oct 2018, 10:24 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Oct 2018, 10:24
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
18 Oct 2018, 13:29Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Vodacom's reply18 Oct 2018, 13:29
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
VD
Vanessa D's updateReviewer Update
18 Oct 2018, 14:02Many thanks to Ferdie for sorting my problem out with regards to my email account.
Now only if I can sort out this outstanding amount that was for an upgrade I did not request or authorise. Would really appreciate it if someone could contact me. I have tried the customer care 082135 and thought it was sorted out but received an email that the amount R206.31 is going to be handed over .........
VD
Vanessa D's update18 Oct 2018, 14:02
Reviewer Update
Many thanks to Ferdie for sorting my problem out with regards to my email account.
Now only if I can sort out this outstanding amount that was for an upgrade I did not request or authorise. Would really appreciate it if someone could contact me. I have tried the customer care 082135 and thought it was sorted out but received an email that the amount R206.31 is going to be handed over .........