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Shirley L

1 reviews | Active since Feb 2019

27 Feb 2019, 20:26

Vodacom Keywest - Well Done, new level of BAD SERVICE

On 04-01-2019 I handed in my Cellphone for repairs, I have insurance. After a few weeks of hearing nothing about the repair we started calling them. First they said my Huawei phone needs to be sent back for some or other reason. I HAVE AN LG. which we bought from Vodacom Keywest. They got the correct phone and told me I need to sign a quote for it to be fixed, I HAVE INSURANCE BY VODACOM!!! Now 27-02-2019 I get a message that the phone is repaired and I need to collect from Fourways Mall. Come on People. I handed it in at Vodacom KEY WEST KRUGERSDORP GAUTENG. Why on earth must I got to Fourways Mall to collect my phone. So after waiting 2 Months for a repair, I have to travel 51Km to collect???? Does this make any sence to anyone?? We have been paying our account the last two months with no hassle, why can we not get the same for Vodacom Keywest?? Is it because we are clients for the last 10 Years? Out with the old, in with the new? what a way to do business, well done.

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Replies (3)
Vodacom
Vodacom's reply28 Feb 2019, 08:18
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team  
Vodacom
Vodacom's reply28 Feb 2019, 09:37
Official
Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.

Kindly note that your query is currently being addressed by the relevant store management team, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted.

Regards
Vodacom Consumer Website Team
SL
Shirley L's update29 Mar 2019, 08:02
Reviewer Update
After the fist complaint a lady from Vodacom called me the next day, as well as Michael the store manager at Vodacom Keywest. He informed me that head office made a mistake, the phone would be delivered to Keywest and that he will give me a call the moment the phone arrives. Today is the 29th of March and I have just called Vodacom Keywest again to find out what is happening with me phone and they said they will get back to me. Now we wait again, in the mean time we are still paying for a phone we do not have. Is there someone that can help me get the phone back which we are paying for? it is now month 3 and nothing has happened, No call backs no feed back. What must I do to get some help???