Vodacom Keywest out of stock after knowing i was to upgrade today

Vodacom keywest is pathetic, poor client service and time waysters. We live in randfontein and our nearest vodacom is in randfontein. My upgrade date is september the 1st, as it is we went a week before to hear if it is possible to upgrade a week before. We spoke to Mitchell that week in regards to the uprgade with the response that unfortunately it is not possible to upgrade a week in advance, so to continue our conversation we said it was fine and that we would see him the 1st to upgrade and that we expect that they will have stock for the upgrade. He(mitchell) then assured us that they would indeed have stock for the upgrade. This morning we drove from randfontein to keywest in krugersdorp for this upgrade only to be welcomed by mitchell telling us that they do not have stock for our upgrade and that they are waiting for it hopefully to be delivered today. He then called randfontein to hear if they have stock to only ask them about stock of the phone and not the whole bundle upgrade. As he only asked about the phone which randfontein had in stock, we were then told to go there and that randfontein had everything. Upon arriving at randfontein we were told that they do have stock of the phone but not of the bundle(accessories). Now we have wasted our time and gas to keywest and still no upgraded phone. We have called them from randfontein to only hear by another worker that keywest is only expecting stock tomorrow and not today, so obviously mitchell **** about that too. The kind lady at randfontein will now order our upgrade bundle and will let us know in next week when it arrives. Basically a week after our upgrade date.... so please vodacom keywest keep your bussiness and lies to yourselfs you have wasted our time and gas. ??????YOUR CLIENT SERVICE SUCKS