Vodacom key west bad service

I have had the worst service at Vodacom key west branch we gave in a phone for repairs in November 2019 we then got told that the phone cannot be fixed and they need to give us a new phone this happened in December 2019 since r then we have tried to get a new phone from the and nothing is forthcoming we kept on phoning them and where told a different story everytime we phone we are still waiting for a new phone 31 January 2020 apparently everything was approved yesterday and now they are waiting for stock i have never ever had this bad service from vodacom and cannot believe that this is how they run a business as treat their clients i am thinking of canceling all my contracts with vodacom because of the service