Vodacom Kenilworth
Timothy Wentzel - incorrect account & inappropriate conduct
The sales executive signed me up for home fibre, very easy set-up was promised and paperwork to be done via email, account would be paid on EFT. Who knew one person can ***** something up so badly. 100 emails, installation was not done in the time he said it would be done. It was not working properly. Billing was not done correctly. 4 months later turns out he put me on a business account with automatic debit order, which I did not sign for. I paid for 10mbps and somehow he gave me some temporary solution to give me 2mpbs. Then he calls me and starts off the bat to be rude asking me who came to my house to do the installation. No-one. They only dropped the thing off and said I must install it. Turns out he never arranged for the people to do a proper installation as something needed to be done. Now, 4 month later he says he is sending someone. Don't think he is capable of sorting this out. Someone at Vodacom should really look into what this guy is doing as it totally does not seem right to have everything done wrong and to top it off, he makes it sound as if it my fault!
