Vodacom keeps taking money

<p>I switched to Telkom around the 20th of November 2016. At the end of December I paid - to my knowledge - the last invoice to Vodacom and was even assured by a sales rep that it will be the last I ever hear from Vodacom. To my surprise I received another invoice in January 2017. I went into Vodacom Menlyn where the rep phoned the query in and I was assured that the invoice would be reversed and I wouldnt be debited for the amount. Yesterday I saw Vodacom debited my account AGAIN.</p> <p>When I phone customer care I get transferred from one representative to the other because no one seems to know what to do. One representative even put the phone down in my ear.</p> <p>I have rarely encountered so much incompetency and blatant theft of my money.</p> <p>What utterly bad customer service.</p>