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jacojvr J

1 reviews | Active since Oct 2016

31 Oct 2016, 12:47

Vodacom keeps stuffing up my payment allocation on my accounts and threaten me with disconnection

<p>Ever since Vodacom took over Autopage, my two Autopage accounts were merged with the existing Vodacom account and this is where the problem started, we were given wrong instructions by the call center regarding payment references... the result, in August Vodacom decided to cut my connection three times, every time apologizing when they saw the payment and then apparently correcting it on their system.</p> <p> </p> <p>Today I received the following notification: NOTICE: WARNING - PERMANENT DISCONNECTION OF SERVICES.</p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply31 Oct 2016, 13:37
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team