MZ
Morne Z

1 reviews | Active since Feb 2021

26 Mar 2021, 06:38

Vodacom keeps steeling my money from my bank account

This is my second complaint within two months about Vodacom. They are still deducting money from my account for over 3 months. I have cancelled my contract at the beginning of November as a notice period which expired on 14th December 2020. Yes, an investigator phoned me and said he would stop the debit orders and refund me, but no refund and they are still deducting money. Nothing has changed. The amount is less now but it's still *****ing money from my bank account.

0
Replies (2)
Vodacom
Vodacom's reply26 Mar 2021, 07:13
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
MZ
Morne Z's update26 Mar 2021, 10:36
Reviewer Update
Thanks for the quick response and call. I'm satisfied with the outcome for now. Now we will have to see what happens next month.