1 reviews | Active since Jan 2014
Vodacom keeps *****ing my data
Yesterday mu husband bought me 30MB, I used it for a while on WhatsApp, then when I got to the office I switched it off and used my office Wi-Fi, by then it was 28MB. In the afternoon around 15:44 I switched off the office Wi-Fi and on to my mobile data, wrote a birthday message on my brothers FB wall. When I switched back to Wi-Fi I got an sms saying that my data is depleted, HOW? from 28MB to 0MB within just 2minutes of posting a message on FB. What ****ed me even more is that when I called their call centre 155, LULU or Lulama shifted the blame on me or my device S2, she asked me for another number to call me which I gave her, then she said I must go to about device under settings, then software update. then she asked if the was a tick on Auto Updates, I said NO the really was no tick, because I know all about this and told her before she took me on all this that my Auto updates are not ON, but she did not believe me. now that I told her the was no tick, all of a sudden the phone went dead and she never called me again. Then Vodacom sent me an sms asking how would I rate their service, I answered them on that sms telling them I would rate them 0 and will never ever recommend.
We would like to apologise for any inconvenience caused.
We will be in contact with you in order to address this matter.
Kind regards
Consumer Website Team
Best regards,
We would like to apologise for any inconvenience caused.
We will be in contact with you in order to address this matter.
Kind regards
Consumer Website Team
Best regards,
