Vodacom keeps robbing us
<p>For a second month in a row Vodacom has deducted more than R3500 from my wife's bank due to OOB data rates. We have Wifi at work and home. After the first incident they confirmed a lock was put on the account and refunded half of the amount. We've not received a single notification this month, assuming the lock was in place as promised. Shockingly just another enormousness bill of more than R4000. This is ****************.</p> <p>If we need 3 gigs data we will buy, why would any sane person pay R3600 for 3 gigs of data that costs less than R700 by just buying a bundle. They are deliberately not sending a sms or putting a lock on the account as they want to milk us for every cent. How are we suppose to put food on our families table with such unregulated practices?</p> <p>I urge all customers to rethink ever joining vodacom as they have no regard for their customers. </p>
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Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
