1 reviews | Active since Dec 2016

04 Dec 2016, 07:35

Vodacom keeps robbing us

<p>For a second month in a row Vodacom has deducted more than R3500 from my wife's bank due to OOB data rates. We have Wifi at work and home. After the first incident they confirmed a lock was put on the account and refunded half of the amount. We've not received a single notification this month, assuming the lock was in place as promised. Shockingly just another enormousness bill of more than R4000. This is ****************.</p> <p>If we need 3 gigs data we will buy, why would any sane person pay R3600 for 3 gigs of data that costs less than R700 by just buying a bundle. They are deliberately not sending a sms or putting a lock on the account as they want to milk us for every cent. How are we suppose to put food on our families table with such unregulated practices?</p> <p>I urge all customers to rethink ever joining vodacom as they have no regard for their customers. </p>

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Replies (1)
Vodacom
Vodacom's reply04 Dec 2016, 08:25
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team

Best regards,