RN
Rudzani N

1 reviews | Active since Dec 2013

12 Apr 2019, 17:39

Vodacom keeps ripping people off!!

I’m getting sick and tired of Vodacom’s nonsense lately! I seriously am getting tired.

My invoice this month has increased by R9.42. Yes it may seem like small change but that is besides the point.

I signed a 24month contract in November 2018 based on the fact that the data I was buying was on special. Am I wrong in saying that when you sign a contract that is the amount it should be for the 24 months??? Now all of a sudden due to the price increase that took affect effective 1 April 2019 my contract price now has changed?? What BS is this??? If I knew that this amount would increase I would have never signed the contract!! I just checked my contract and there is nothing about an increase. The lady on the phone keeps telling me to refer to Vodacom’s website!! I am so so angry. I didn’t not sign up for this!

Tired of being ripped of and made a fool of all the time. This is unacceptable

0
Replies (2)
Vodacom
Vodacom's reply12 Apr 2019, 18:15
Official
Dear Rudzani, 
 Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.  Kindly note that these changes are stipulated in the terms and conditions of your contract [link below]. Also,  notifications regarding the change were communicated in your monthly Bill Pack. For more information on the changes that have taken place, refer to the link inserted below.
 
https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions?cid=ntrn_0_dsgn_6848

https://www.vodacom.co.za/vodacom/terms/pricing-guide/  
 
Regards, 
Vodacom Consumer Website Team 
RN
Rudzani N's update12 Apr 2019, 19:25
Reviewer Update
This is not the contract I signed! Why don’t you send me the contract I signed??? Let’s see if that has anything g about your ridiculous ways of doing business. You guys are cheats