Vodacom keeps on steeling from me!

Item: Vodacom
Rating: 3
Author: Rui R

I cancelled my Vodacom contract end of May, I went through hell, they cancelled early and I had to reinstate my contract to the end of May. Due to ***** from Vodacom, I endured loss of rand talk time and data, due to their early cancellation. Over and above an overcharge of R13, niw a month after my cancelation, my account is debited with R96 ? Cannot get hold of management and even when so, by means of a miracle, matter is still unresolved and I am still paying for their *****ulent acts. I want my money-back!

Helpful (0)

Replies (2)

Rui R's updateReviewer Update

29 Jun 2024, 08:54

My previous complaint, was never acted upon from Vodacom, a mere call from guy that sits and watches the complaints, just an apology from him and problem still continued, unresolved. Where is the customer service? What happened to, matters being resolved by the Co. and reassuring that it is sorted out? Vodacom you really disappointed me and not worthy of my money, instead you take money from me, unjustified!

Rui R's update29 Jun 2024, 08:54

Reviewer Update

Vodacom's replyOfficial

29 Jun 2024, 09:58

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply29 Jun 2024, 09:58

Official