CG
Coenraad G
1 reviews | Active since Nov 2013
10 Jan 2022, 13:02
Vodacom keeps on debiting money for service discontinued 2 years ago!
Vodacom keeps on billing and debiting my account me for a 30GB top up data package I've cancelled early 2020 already via emailed interaction which I have as proof. We're going for year 4 very soon. At R629 per month and counting, does Vodacom owe me many thousands of rands. I have to any cancel my debit order as my fiber service is included in the invoicing process. Can Vodacom let me know when will they stop robbing my money and intend to refund me for that unrighteous taken already. This is mind-blowing behaviour!
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Replies (5)0
Replies (5)
Vodacom's replyOfficial
10 Jan 2022, 14:16Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply10 Jan 2022, 14:16
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
CG
Coenraad G's updateReviewer Update
14 Jan 2022, 10:58It is 4 days since my complaint was published without getting contacted by Vodacom as committed by them in their response same day. I see on other customer reviews for Vodacom they don't get contacted either. What empty promise customer service are you guys running over there? When will you contact me to resolve your mess?
CG
Coenraad G's update14 Jan 2022, 10:58
Reviewer Update
It is 4 days since my complaint was published without getting contacted by Vodacom as committed by them in their response same day. I see on other customer reviews for Vodacom they don't get contacted either. What empty promise customer service are you guys running over there? When will you contact me to resolve your mess?
Vodacom's replyOfficial
17 Jan 2022, 13:41Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please be advised that we have escalated your query to the relevent team. Based on the feedback provided the team has completed the investigation and will be in contact with you to provide feedback/resolution.
Apologies for any inconvenience this may have caused.
Apologies for any inconvenience this may have caused.
Regards
Consumer Website Team
Vodacom's reply17 Jan 2022, 13:41
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please be advised that we have escalated your query to the relevent team. Based on the feedback provided the team has completed the investigation and will be in contact with you to provide feedback/resolution.
Apologies for any inconvenience this may have caused.
Apologies for any inconvenience this may have caused.
Regards
Consumer Website Team
CG
Coenraad G's updateReviewer Update
23 Jan 2022, 21:54Thank you for the feedback Vodacom. I received a call from your helpdesk who apologised for the error and that I will be refunded in full. I'm yet to receive an email as requested with a reference number to confirm this and what the refund amount will be. Can you send me this communication so we can close out this matter and put it behind us?
CG
Coenraad G's update23 Jan 2022, 21:54
Reviewer Update
Thank you for the feedback Vodacom. I received a call from your helpdesk who apologised for the error and that I will be refunded in full. I'm yet to receive an email as requested with a reference number to confirm this and what the refund amount will be. Can you send me this communication so we can close out this matter and put it behind us?
CG
Coenraad G's updateReviewer Update
03 Jun 2022, 12:09Vodacom, why did you reply in Jan'22 my problem was investigated and resolved, received a call from Mr C Naido to confirm this,and that the agent in question been reprimanded after listening to the recordings, and did you do nothing more to refund me by May'22? After MANY calls to your customer care and cancellations Depts at my cost, did they tell me the case was closed due to lack of proof for cancellation?! I'd been falsely promised it will be followed up and call me back to update me. I had NO ONE called me back. What deceiving operation are you running there? Tell me on this public forum as resolved and cancel the request behind my back without notice just like that?! This is beyond pathetic and you should be ashamed of yourselves. This is it! I'm moving forward now to have my remaining subscriptions with Vodacom terminated and seek legal council with cost. BIzarre beyond imagination this red balloon have become... I truly hope other Vodacom customers take well note of your unethic behaviour and reconsider their involvement with you drastically, as you've become a risk to do bussiness with.
CG
Coenraad G's update03 Jun 2022, 12:09
Reviewer Update
Vodacom, why did you reply in Jan'22 my problem was investigated and resolved, received a call from Mr C Naido to confirm this,and that the agent in question been reprimanded after listening to the recordings, and did you do nothing more to refund me by May'22? After MANY calls to your customer care and cancellations Depts at my cost, did they tell me the case was closed due to lack of proof for cancellation?! I'd been falsely promised it will be followed up and call me back to update me. I had NO ONE called me back. What deceiving operation are you running there? Tell me on this public forum as resolved and cancel the request behind my back without notice just like that?! This is beyond pathetic and you should be ashamed of yourselves. This is it! I'm moving forward now to have my remaining subscriptions with Vodacom terminated and seek legal council with cost. BIzarre beyond imagination this red balloon have become... I truly hope other Vodacom customers take well note of your unethic behaviour and reconsider their involvement with you drastically, as you've become a risk to do bussiness with.