eE
educator E

1 reviews | Active since Sept 2016

08 Mar 2017, 08:58

Vodacom keeps on charging out of bundle rates and doesnt let you know when your data runs out!

<p>Yet again im having problems with vodacom . they dont let you know when your data runs out and then they charge exorbatent out of bundle rates without letting you know.</p> <p>How is this fair?</p> <p>it is happening to almost everybody! just check all the complaints.</p> <p>If i get notifications when my data runs out I would logicaly buy more data to prevent high costs but thet simply dont. and this sis not on.</p> <p>Im not happy with the bill that vodacom charged me and i will dispute this to the ends of the earth.</p>

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Replies (4)
Vodacom
Vodacom's reply08 Mar 2017, 09:08
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

eE
educator E's update10 Mar 2017, 15:36
Reviewer Update

Ive reported it vodacom directly as well. Im still waiting for them to rectify

my R6000 acount.

Pathetic service guys.

Vodacom
Vodacom's reply13 Mar 2017, 11:58
Official

Dear Client

We are investigating the matter and will provide you with an update before the close of business today. We will respond to you via email with the data reports.

Kind regards

Vodacom Consumer Website Team

eE
educator E's update14 Mar 2017, 09:09
Reviewer Update

Thank you Resheida from Vodacom for your exelent asistance regarding this matter.

Kind regards.