KR
Katz R
1 reviews | Active since May 2017
21 Jul 2019, 15:31
Vodacom keeps on charging from my airtime for internet usage despite the fact that I have on numerous occasions asked for the Internet access to be terminated when I have no data balance on my account. I have now reached my limit because I call about the
Vodacom keeps on charging from my airtime for internet usage despite the fact that I have on numerous occasions asked for the Internet access to be terminated when I have no data balance on my account. I have now reached my limit because I call about the same matter over and over again!!!!!
Disappointing....
Vodacom consultant told me according to the new law it's ******* for customers to get charged from their airtime for Internet usage
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
21 Jul 2019, 16:04Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply21 Jul 2019, 16:04
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
