KR
Katz R

1 reviews | Active since May 2017

21 Jul 2019, 15:31

Vodacom keeps on charging from my airtime for internet usage despite the fact that I have on numerous occasions asked for the Internet access to be terminated when I have no data balance on my account. I have now reached my limit because I call about the

Vodacom keeps on charging from my airtime for internet usage despite the fact that I have on numerous occasions asked for the Internet access to be terminated when I have no data balance on my account. I have now reached my limit because I call about the same matter over and over again!!!!!

Disappointing....

Vodacom consultant told me according to the new law it's ******* for customers to get charged from their airtime for Internet usage

0
Replies (1)
Vodacom
Vodacom's reply21 Jul 2019, 16:04
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team