Vodacom keeps on billing!!!!!!!!!!!!!
<p>The WORST cell phone company ever!!</p> <p>I have had a couple of Vodacom contracts for the last 17 years paying them thousands of rands during this period. After one of my phones got ****** i had to block the number and reported it as ****** and I had to keep paying the monthly fee as the contract had to laps first. The contract ended May 2017 but still they take money because they said I have to cancel and give 30 days notice. Well I did try! the *********** person on the other side of the line insisted that I have to give her an address for security purposes and let me tell you i have had a number of addresses over the last 17 years which is challenging to say the least to remember what address they have on the system and also the house and street number.</p> <p>I eventually got so enrage that i had to put the phone down!</p> <p>In short the challenge is that they said they need my address to verify who i am? So the ID number and all the other security answers does not surf ice.</p> <p>Vodacom has been receiving R670 every month for 23 months and not 1 minute or 1 mb data was used during this time which amounts to R15 410.</p> <p>I will be cancelling all my VODACOM numbers for the service provided is shocking and being a loyal customer who has supported them for 17 years is irrelevant to them. </p> <p> </p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
