VODACOM KEEPS MY EXPIRED CONTRACT OPEN AND KEEPS CHARGING

This is my 3rd review and despite a response each time promising someone will reply and sort out the issue, still nothing!! I am being charged for services I do not legally have as my contract expired 2 months ago and they emailed and said it was cancelled but it is not. I am not even in the country!!!! RE: EC-0C8K-79YF - CLOSURE OF QC143366-8 Good day

Please be advised that an instruction has been sent to have the number cancelled immediately as per your request.

Regards

Monwabisi Ngqonga Executive Client Liaison Officer CEO’s Office Landline: +27 ********** Email: ********** Address Vodacom Commercial Park, 2nd Floor Best Network for Smartphones

Sent: Friday, December 22, 2017 2:10 AM To: Ngqonga, Monwabisi, Vodacom South Africa ********** Cc: srm ********** Ngqonga, Monwabisi, Vodacom South Africa ********** Subject: RE: EC-0C8K-79YF - CLOSURE OF QC143366-8

It has been well over 24 hours with absolutely no response. Please provide ASAP.

Sent from Mail for Windows 10

From: Ngqonga, Monwabisi, Vodacom South Africa Sent: December 18, 2017 7:17 PM

Cc: srm Subject: Vodacom Notification - QC143366-8 - CANCELLATION OF THIS ACCOUNTEC-0C8K-79YF

Dear Customer,

Thank you for sending your correspondence through to the CEO Office. Your service request number is: EC-0C8K-79YF

Your request is being attended to by Monwabisi Ngqonga who will be in contact with you within 24 working hours. Feedback will be provided regularly, ensuring that you receive progress updates on the resolution of your request.

In the event that you would like to follow-up on your request, please reply to this e-mail with the service request number in the subject line.

Kind regards,

Executive Client Liaison Office Address: Vodacom Commercial Park, 2nd Floor 082 Vodacom Boulevard, Midrand 1685 www.vodacom.co.za Best Network for Smartphones