Vodacom keeps lying about a refund!!!!

<p>On the 20th April 2016 I made a payment to Vodacom and on the 21st April 2016 they debited my account. I called Vodacom and the lady told me to call in the next day for them to check if the money reflects in their account. I was then today that the money will be in my account in about 7 - 14 working days. I then called a week later and then they told me to send in my proof of payment. I did that and receieved a read receipt, and even called in to ask whether they have received the proof of payment. </p> <p> </p> <p>i then called in on the 24th May and I spoke to 2 different vodacom employees and both of then were unable to help me. They did however inform me that a workflow was created on the 4th May in which my proof of payment was attached. The first time the line cut and the second time I called in to speak to a"supervisor " who told me she was going to call me in 2 hours on the day and never did.</p> <p> </p> <p>I then called in on the 25th May 2016 and then I spoke to a gentleman called Manalise and he advised me that the proof of payment is curently on the systen and will be in my bank account by Friday/Saterday (27th & 28th May 2016).</p> <p> </p> <p>I then called in on the Saterday where the vodacom employee (Verified me) then told me that there was no proof of payment on the system. I then lost it on the phone and told her I want to speak to a supervisor. I then spoke to</p> <p> </p> <p>MBabaloo who said that there was no proof of payment on the system, So i told him I am not sending it again that he needs to hunt it down. He then said that he will all me on Wednesday and try to sort the problem out for me. I believed him and gave him an oppertunity to do so. He then called me on Wednesday which kind of made me feel like they are actually doing something about it. He told me that my payment was processed and will be in on Thursday. I told him I had heard this before, and I dont like being **** to. </p> <p> </p> <p>I then called in on Thursday and the lady said that it will be in on Friday which is today 03 June 2016. I called in earlier at 11:00 and I once again got told the money was paid in. I dont like being **** to and I am definitely moving to Cell c .</p> <p> </p> <p> </p> <p>FYI I work accross from Vodacom in Pier Place and I am going there now to speak to a manager and lay my complaints.</p> <p> </p> <p>This is not over Vodacom, you waisted my airtime, my energy, and my time trying to get back what is rightfully mine.</p> <p> </p> <p>When peopl dont pay their account to close it immediately but when you have to pay a client they money back you are so *********** and completely useless.</p>