FP
Franco P
1 reviews | Active since Jun 2010
30 Jun 2019, 08:37
Vodacom keeps customers awake
This is my 3rd complaint about Vodacom that keeps sending me sms messages between 12am-4am. I keep my cellphone on during the night for emergency’s then you sent messages about Volte or Lte or this message from 3:00 am this morning: Vodacom Contract Cover is active at R6.99 per month. Your contract balance is covered in event of death. T&Cs http://voda.com/contract-cover. To cancel SMS CONCOVOFF to 31050 or call 082 135. I did not request any info regarding this cover. Why do you need to send your sms messages between 12am-4am?
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
30 Jun 2019, 11:30 Dear Customer,
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards, Vodacom Consumer Website Team
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards, Vodacom Consumer Website Team
Vodacom's reply30 Jun 2019, 11:30
Official
Dear Customer,
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards, Vodacom Consumer Website Team
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
01 Jul 2019, 15:29Good day Franco
As discussed, I have sent a request to remove your number from the database which will prevent you from receiving the sms'es at inappropriate times.
As discussed, I have sent a request to remove your number from the database which will prevent you from receiving the sms'es at inappropriate times.
Vodacom's reply01 Jul 2019, 15:29
Official
Good day Franco
As discussed, I have sent a request to remove your number from the database which will prevent you from receiving the sms'es at inappropriate times.
As discussed, I have sent a request to remove your number from the database which will prevent you from receiving the sms'es at inappropriate times.
Vodacom's replyOfficial
02 Jul 2019, 13:25Good day Franco
As discussed, We can confirm that this matter is now closed
As discussed, We can confirm that this matter is now closed
Vodacom's reply02 Jul 2019, 13:25
Official
Good day Franco
As discussed, We can confirm that this matter is now closed
As discussed, We can confirm that this matter is now closed