CS
Christo S

1 reviews | Active since Jun 2021

09 Jun 2022, 20:26

Vodacom keeps billing on expired contracts! ***** BEWARE

I called over a month ago, to request FULL cancellation of a expired contract i no longer need, i clearly stated i need the number to be migrated to prepaid. After explaining myself at least 10 times to why i want to cancell it two hours later on the phone i finally got a reference number for cancellation. Now one month later you send me a bill for over R500 for this EXPIRED contract that was cancelled. The person thats employed at vodacom not capable of doing her work should pay this bill, i will not pay a Cancelled and Expired contract bill. I have already paid last month too. I expect this mess to be sorted out imediately, i will be cancelling all my business contracts too in the coming months. The only people at vodacom who does their work is sales, sales sales. Nothing else matters. 1. CANCEL CONTRACT IMEDIATELY ACCOUNT I***-9 *** 2. Migrate number to prepaid. 3. Send a credit note via email for this invoice that was never to invoiced to my registered email adress.

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Replies (2)
Vodacom
Vodacom's reply10 Jun 2022, 07:41
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
CS
Christo S's update23 Jun 2022, 09:14
Reviewer Update
Matter is resolved thank you