BM
Bontle M

1 reviews | Active since Jul 2014

13 Oct 2022, 11:17

Vodacom keeps billing me for a contract that ended 10 months ago!!!! ****

Vodacom won't stop billing me even though my contract ended in January. This is affection my credit score, I called multiple times to cancel the month to month subscription but every single month I get an invoice, not for the phone but for data and insurance which I've cancelled!! I dont even have the phone or sim card they are billing me for. This is some sort of a **** so that I keep paying and not affect my credit record. PLEASE STOP!!!!!!!!

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Replies (1)
Vodacom
Vodacom's reply13 Oct 2022, 12:07
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team