AO
Anthony O
1 reviews | Active since May 2019
02 May 2019, 06:34
Vodacom keeps billing me!
I had a data contract with Vodacom, number ********** 8.
Once I installed fibre I chose to cancel this contract. It took me three calls to do so. This occurred months ago, and yet Vodacom persists in billing me every month for a service I no longer receive.
Furthermore, Vodacom appears to have replaced their complaints eMail address with a number, so one cannot even retain a record of the complaint!
If there is ANYONE at Vodacom that knows how to terminate an account can you please do so immediately!
- Tony Olivier
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Replies (2)
Vodacom's replyOfficial
02 May 2019, 07:02Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 May 2019, 07:02
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
03 May 2019, 11:00Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved Regards Consumer Website Team(SA)
Vodacom's reply03 May 2019, 11:00
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved Regards Consumer Website Team(SA)