Vodacom keeps billing closed account, harming credit—should be resolve immediately.

I am writing to lodge a formal complaint against Vodacom regarding ongoing billing issues on an account that was supposed to be closed last year. I purchased a phone through Vodacom and completed all transactions, including the final payment made on 26 August 2025, which also included additional charge fees. Despite fulfilling all obligations, the account remains open, and Vodacom continues to bill me. I contacted Vodacom again yesterday to resolve this matter, but I was given the same response—that the account is not closed. This is unacceptable. The repeated attempts to withdraw money from my bank account are now negatively affecting my credit score, causing unnecessary financial and personal stress. This situation has become extremely tiring and frustrating. I demand that Vodacom immediately close the account, stop all billing attempts, and rectify any negative impact on my credit profile. If this issue is not resolved without delay, I will have no choice but to open a formal case against Vodacom and escalate the matter further. I expect urgent action and written confirmation that the account has been closed or else...