GG
Gwyneth G
1 reviews | Active since Sept 2020
02 Jun 2024, 09:08
Vodacom keeps adding services that I did not request
Vodacom keeps adding extra time and data to my contracts without my permission I have 2 contracts with Vodacom. In February 2024 I had a 1 gig of data added to my contract ending 3649 and extra time on my other contract ending with 8731 for March, April and May. This was sorted out and my account was adjusted. The the agent assured me that it won't be added to my account again. To my surprise it was added again without my permission. WHAT MUST I DO TO HAVE THIS REMOVED PERMANENTLY. WHY MUST I KEEP PAYING FOR SERVICES THAT IS FORCED ONTO ME WHICH I DON'T NEED.
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Replies (2)
Vodacom's replyOfficial
03 Jun 2024, 07:35Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Jun 2024, 07:35
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
03 Jun 2024, 09:00Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that our Hellopeter team reached out to you on the 01/05/2024 and assisted with your query. Our team investigated and confirmed that the services were activated by the user on the numbers. Our team also assisted and processed a credit as a gesture. As discussed with our team member, you were going to consult you nephew first and then decide if the service should be cancelled or not.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that our Hellopeter team reached out to you on the 01/05/2024 and assisted with your query. Our team investigated and confirmed that the services were activated by the user on the numbers. Our team also assisted and processed a credit as a gesture. As discussed with our team member, you were going to consult you nephew first and then decide if the service should be cancelled or not.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Vodacom's reply03 Jun 2024, 09:00
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that our Hellopeter team reached out to you on the 01/05/2024 and assisted with your query. Our team investigated and confirmed that the services were activated by the user on the numbers. Our team also assisted and processed a credit as a gesture. As discussed with our team member, you were going to consult you nephew first and then decide if the service should be cancelled or not.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that our Hellopeter team reached out to you on the 01/05/2024 and assisted with your query. Our team investigated and confirmed that the services were activated by the user on the numbers. Our team also assisted and processed a credit as a gesture. As discussed with our team member, you were going to consult you nephew first and then decide if the service should be cancelled or not.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team