Hellopeter
Share Your Experience
SC
Sheena C

1 reviews | Active since Nov 2018

12 Dec 2018, 13:29

Vodacom keeping people on system that's has already paid up

After paying up my contract 2 years ago I have found I have bad credit now due to vodacom never removing my account. I called 2 weeks ago requesting a paid up letter as I needed it asap they said they will do it by end of the day, 2 days later I call and they said they will request it and have it within 5 days. This is after sitting on hold twice 30min just to get 1 person to assist me, 5 days have come and gone twice over and still nothing. I am so fed up right now.

0
Replies (3)
Vodacom
Vodacom's reply12 Dec 2018, 14:37
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team        
SC
Sheena C's update12 Dec 2018, 17:32
Reviewer Update
Account no ********** 0
Vodacom
Vodacom's reply17 Dec 2018, 10:06
Official
 
Dear Customer, 
 
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. 
 
Kindly be advised that we were not able to make contact with you. Please call ***(free form a Vodacom sim) for any further assistance. 
 
Regards 
 
Consumer Website Team