VT
Vanessa T

1 reviews | Active since Jun 2013

29 Aug 2020, 10:19

Vodacom keeping MY information away causing me to loose my homeloan

I am so so so angry with Vodacom

I have been a LOYAL customer of Vodacom for years!!!!!!!!

You went and put a judgement on my name years ago and you never updated Experian. For 2 weeks now EVERY DAY I get promised to send me a settlement letter. And that just does not happen bit you are so quick to expect your money every month.

How hard can it be JUST to send me a settlement letter? This is pathetic service. You are making me lose my dream home.

The account number for the letter I***

Please assist!!!!!!!!!!!

Vanessa Theron ***

0
Replies (1)
Vodacom
Vodacom's reply29 Aug 2020, 17:43
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team