MT
Magrietha T
1 reviews | Active since Feb 2015
17 Aug 2020, 15:57
Vodacom keep on billing client after two year contract expired and stopped by client
I had a contract with Vodacom for 2 years. After the 2-year contract term, I paid up my accounts. Also informed Vodacom that I no longer want to continue with the contract and request that it should be stoped. Since July 2019 Vodacom keep on billing me and it influenced my credit rating. I send them numerous emails and also contacted them but there is no feedback or solution to the problem. Where can I get help to sort out this mess?
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Replies (2)
Vodacom's replyOfficial
17 Aug 2020, 16:18 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 Aug 2020, 16:18
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MT
Magrietha T's updateReviewer Update
19 Aug 2020, 12:52Vodacom makes promises getting back to me about my account that is paid up and them keeping billing me. Two days after Vodacom promised to contact me, no contact was made by Vodacom
My credit rating is still influenced by Vodacom. According to Vodacom, I am behind with my account.
After sending emails to all relevant Departments and complaining on Hellopeter still no response from Vodacom.
What can I do to clear my name at the credit buro?
My credit rating is still influenced by Vodacom. According to Vodacom, I am behind with my account.
After sending emails to all relevant Departments and complaining on Hellopeter still no response from Vodacom.
What can I do to clear my name at the credit buro?
MT
Magrietha T's update19 Aug 2020, 12:52
Reviewer Update
Vodacom makes promises getting back to me about my account that is paid up and them keeping billing me. Two days after Vodacom promised to contact me, no contact was made by Vodacom
My credit rating is still influenced by Vodacom. According to Vodacom, I am behind with my account.
After sending emails to all relevant Departments and complaining on Hellopeter still no response from Vodacom.
What can I do to clear my name at the credit buro?
My credit rating is still influenced by Vodacom. According to Vodacom, I am behind with my account.
After sending emails to all relevant Departments and complaining on Hellopeter still no response from Vodacom.
What can I do to clear my name at the credit buro?