CK
Cheswell K

1 reviews | Active since Feb 2022

14 Feb 2022, 12:42

Vodacom keep invoicing for cancelled contract

I have cancelled My vodacom account back in October 2021, I was told everything will be finalised once the final payment for the month of October was debited and it was. The next month I received an invoice for the already cancelled contract. I phoned vodacom's cancellations department and they told Me it was an error on their part and that they will sort it out I need not worry. The next month I received another invoice and the debit My account. I phone in again and again they tell Me they are sorry for the error and they will fix it. Last month they debited My account again with double the amount, I was tired of phoning in for the same query every ti.e and reversed the payment from My bank account. Today they sent Me yet ANOTHER invoice.

I am really tired of dealing with them because it seems they do not take cancellations seriously.

0
Replies (2)
Vodacom
Vodacom's reply14 Feb 2022, 13:53
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
CK
Cheswell K's update23 Feb 2022, 18:07
Reviewer Update
I have made plenty of phone calls to cancel the line and every time they have told me it was successful. Kindly check under My ID number *** aswell as the cellphone number I use to make the cancellation ***. Every time I phone in they recognize that I have phoned before, therefore whom ever looked into my account must have not been doing a very good job.

Kind regards
Cheswell