JM
Johan M
1 reviews | Active since May 2017
20 Jun 2019, 14:00
Vodacom Keep failing on there promises and commitments and contract
After a string of mistakes, Vodacom finally returned a call and provided assistance along with commitments in writing to delivery on there contract. However the commitment was for 18 or 19 June. And as you would see that has not happened. Try getting hold of the individual or getting customer service to involve all fail to provide results. Thank Goodness, Vodacom still can provide any service
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Replies (3)
Vodacom's replyOfficial
20 Jun 2019, 14:11Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply20 Jun 2019, 14:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JM
Johan M's updateReviewer Update
20 Jun 2019, 14:31Once again non committal. Please provide a time by when it will take place. eg. contact by 16h00 20 Jun
JM
Johan M's update20 Jun 2019, 14:31
Reviewer Update
Once again non committal. Please provide a time by when it will take place. eg. contact by 16h00 20 Jun
JM
Johan M's updateReviewer Update
21 Jun 2019, 11:55Whoever contact me... you owe me a email, you can just create a new order....
This does not fix the problem it just creates a problem. I have seen a new order was created with delivery sett for 30 June?? so 1 month plus service / turnaround??
This does not fix the problem it just creates a problem. I have seen a new order was created with delivery sett for 30 June?? so 1 month plus service / turnaround??
JM
Johan M's update21 Jun 2019, 11:55
Reviewer Update
Whoever contact me... you owe me a email, you can just create a new order....
This does not fix the problem it just creates a problem. I have seen a new order was created with delivery sett for 30 June?? so 1 month plus service / turnaround??
This does not fix the problem it just creates a problem. I have seen a new order was created with delivery sett for 30 June?? so 1 month plus service / turnaround??