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Mark M
1 reviews | Active since Jul 2025
23 Aug 2025, 15:51
Vodacom KEEP CLOSING MY TICKET WITHOUT RESOLVING
The Internet in our town has been down for 48 hours. Reported it numerous times at the call Centre. And KEEP ON CLOSING MY TICKET. WITHOUT RESOLVING THE ISSUE I AM PAYING FOR. . I still have not received a Reference number. The number associated with this account is ***. The town is Vierfontein. My contact details is ***. Please can we sort this constant BAD SERVICE FROM VODACANT
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Replies (2)0
Replies (2)
Vodacom's replyOfficial
23 Aug 2025, 16:05 Dear Customer, Thank you for bringing your complaint to our attention. Please be advised that a consultant will be in touch with you shortly to assist with your query. ⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information. Kind regards,
Vodacom Consumer Website Team
Vodacom Consumer Website Team
Best regards,
Vodacom's reply23 Aug 2025, 16:05
Official
Dear Customer, Thank you for bringing your complaint to our attention. Please be advised that a consultant will be in touch with you shortly to assist with your query. ⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information. Kind regards,
Vodacom Consumer Website Team
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
25 Aug 2025, 10:16Dear Mark,
Thank you for reaching out and sharing your concerns with us. We truly value feedback from our customers, as it helps us improve our services and better meet your expectations.
Please be assured that your concerns have been acknowledged and forwarded to the appropriate department. A team member will be in touch to provide further assistance.
Kind regards,
Vodacom Consumer Website Team
Thank you for reaching out and sharing your concerns with us. We truly value feedback from our customers, as it helps us improve our services and better meet your expectations.
Please be assured that your concerns have been acknowledged and forwarded to the appropriate department. A team member will be in touch to provide further assistance.
Kind regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply25 Aug 2025, 10:16
Official
Dear Mark,
Thank you for reaching out and sharing your concerns with us. We truly value feedback from our customers, as it helps us improve our services and better meet your expectations.
Please be assured that your concerns have been acknowledged and forwarded to the appropriate department. A team member will be in touch to provide further assistance.
Kind regards,
Vodacom Consumer Website Team
Thank you for reaching out and sharing your concerns with us. We truly value feedback from our customers, as it helps us improve our services and better meet your expectations.
Please be assured that your concerns have been acknowledged and forwarded to the appropriate department. A team member will be in touch to provide further assistance.
Kind regards,
Vodacom Consumer Website Team
Best regards,